Frequently Asked Questions
Everything you need to know about your beauty experience at Counter Culture Store.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested unless they are defective.
Are your products cruelty-free?
Yes, Counter Culture Store is committed to ethical beauty. 100% of our stocked brands are certified cruelty-free and do not test on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Do you offer samples with orders?
Every order includes two complimentary samples of our latest skincare or fragrance arrivals so you can discover your next favorite product.