Returns & Exchanges

At Counter Culture Store, we want you to love your beauty ritual, which is why we offer a 30-day return window for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested unless they are faulty.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack the items in their original box or a sturdy alternative to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Item

  Affix your return label and drop the package off at your nearest authorized carrier; we recommend using a tracked service to ensure safe delivery.

• 4.
  Refund Processing

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.